Melo Candle Lab — Privacy Policy
Updated Date: September 2026
Who We Are
Melo Candle Lab ("Melo," "we," "us," or "our") is a hand-poured candle and self-care brand based in Chesterfield, Virginia. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.melocandlelab.com (the "Site"), place an order or pre-order, join our email list, subscribe to the Melo Candle Club, or connect with us at markets, pop-ups, and events.
By using the Site or sharing your information with us, you agree to the practices described here. If you do not agree, please do not use the Site.
Questions at any time? Email us at [hello@melocandlelab.com].
Information We Collect
We collect only what we need to fill your orders, run the Melo Candle Club, and stay in touch with you.
Information you give us directly:
Contact details such as your name, email address, phone number, and shipping and billing address.
Order and pre-order details such as the products you buy, scent preferences, gift notes, and order history.
Subscription details for the Melo Candle Club, including your plan, billing cycle, and delivery preferences.
Messages you send us through contact forms, email, direct messages, or reviews.
Event sign-ups you give us at markets, craft fairs, workshops, and candle-making experiences.
Payment information: Payments are processed by our secure third-party payment providers. Melo does not see or store your full card number.
Information collected automatically: When you visit the Site, we and our service providers may collect your IP address, browser and device type, pages viewed, referring website, and general location (city or region). This is gathered through cookies and similar tools described below.
How We Use Your Information
We use your information to:
Process, ship, and support your orders, pre-orders, and subscriptions.
Send order confirmations, shipping updates, and billing notices.
Send our newsletter, launch alerts, and promotions if you have opted in.
Respond to questions, requests, and customer service needs.
Understand how visitors use the Site so we can improve products and the shopping experience.
Prevent fraud and keep the Site secure.
Meet our legal, tax, and accounting obligations.
We do not sell your personal information.
How We Share Your Information
We share information only with trusted partners who help us run Melo, and only as much as they need:
E-commerce and payment providers that host our store and process payments [e.g., Shopify, Square, Stripe, PayPal].
Shipping carriers such as USPS, UPS, or FedEx, to deliver your orders.
Email and marketing tools that send our newsletter and launch alerts [e.g., Klaviyo, Mailchimp, Flodesk].
Analytics providers such as Google Analytics, to understand Site traffic.
Legal and safety needs, when required by law, court order, or to protect the rights and safety of Melo, our customers, or others.
Business changes, if Melo is ever sold, merged, or restructured.
Melo Candle Club boxes feature products from local women makers. We do not share your personal information with featured makers without your permission.
Cookies and Tracking
Cookies are small files stored on your device. We use them to keep items in your cart, remember your preferences, and measure how the Site is used. We may also use social media pixels (such as Meta or Instagram) to measure ads and show relevant content.
You can block or delete cookies in your browser settings. Some parts of the Site, like checkout, may not work without them.
Email and Text Marketing
We send marketing emails or texts only if you sign up. Every marketing email includes an unsubscribe link, and you can reply STOP to any text. Even after you unsubscribe, we will still send messages about your orders and subscription.
Melo Candle Club Subscriptions
If you join the Melo Candle Club, we store your plan, shipping address, and billing schedule so we can send your monthly box. Recurring payments are handled by our payment provider. You can update, pause, or cancel your subscription by contacting us or through your account [adjust to match your subscription settings].
How Long We Keep Your Information
We keep your information only as long as we need it to serve you, run our business, and meet legal, tax, and accounting requirements. When it is no longer needed, we delete it or make it anonymous.
How We Protect Your Information
We use reasonable safeguards, including secure (SSL) checkout and trusted service providers, to protect your information. No website or online service is 100% secure, so we cannot guarantee absolute security.
Your Privacy Choices and Rights
You can ask us to:
Tell you what personal information we have about you.
Correct information that is wrong or out of date.
Delete your personal information, unless we must keep it by law.
Give you a copy of your information.
Stop sending you marketing messages.
To make a request, email [hello@melocandlelab.com]. We will respond within 45 days and may need to verify your identity first. Depending on where you live, including Virginia, California, and other states with privacy laws, you may have additional rights. We will honor requests as required by the law that applies to you, and we will never treat you differently for using your privacy rights.
Children's Privacy
The Site is not meant for children under 13, and we do not knowingly collect their information. Candles should always be purchased and used under adult supervision. If you believe a child has given us information, contact us and we will delete it.
Links to Other Sites
The Site may link to Instagram (@melo.candle.lab), maker websites, or partner organizations. Their privacy practices are their own, so please review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top. Big changes may also be shared by email or on the Site.
Contact Us
Melo Candle Lab Chesterfield, Virginia Email: [hello@melocandlelab.com] Website: www.melocandlelab.com